This is a customer facing role. You will be responsible for being the customer advocate within the company and ensuring our customers love every point of contact with us. This role is best suited for folks who have deep empathy for customer needs and patience to resolve all customer support issues with a positive attitude.
- Help onboard customers.
- Once a customer is onboarded, engage with them at regular intervals by pro-actively sharing tips on how to best use Kodo.
- Understand customer pain points and communicate with the product team to incorporate in the product roadmap.
- Address any support queries that our customers may have.
Skills and Experience:
- 2+ years of experience in customer success.
- Experience of working in a startup.
- A relentless drive and collaborative spirit.
- Strong customer empathy, work ethic and time management.